TL 9000 Measurements Handbook Releases

TL 9000 MEASUREMENTS HANDBOOK RELEASE 5.7
Effective June 30, 2020 - 204 pages
A full electronic copy of the R5.7 Handbook is now available
The full handbook contains nine sections, two appendices, a glossary, bibliography, five figures and 63 tables. Data submissions under this handbook may be made for July 2020 data and must be made for December 2020 data and following.

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TL 9000 MEASUREMENTS HANDBOOK Point RELEASE 5.7
Effective June 30, 2020 - 17 pages
The TL 9000 Quality Management System (QMS) Measurements Handbook Point Release 5.7 consists of four modified pages, a new section 8.2 eSPR, and an associated set of Category Tables.
The new material in the R5.7 Point Release is:

modified text in sections 3.5.2, 4.2.5 and five places in 7
replaced the existing section 8.2 SPR with a new section 8.2 eSPR

These changes

clarified that the erroneous data resubmission rule applies to pre-certification data submission as it does to certified submissions
clarified how the individual FRU retirement rule applies after the changes in R5.6
replace the SPR measure with a measure of early software quality, eSPR.

The R5.7 Point Release material is available for download free of charge at the link listed below.

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R5.7 Change Summary - PDF

R5.7 Change Summary - PPT

TL 9000 MEASUREMENTS HANDBOOK RELEASE 5.6

Effective June 30, 2019 - 206 pages
A full electronic copy of the R5.6 Handbook is now available.
The full handbook contains nine sections, two appendices, a glossary, bibliography, five figures and 63 tables. Data submissions under this handbook may be made for July 2019 data and must be made for December 2019 data and following.

R5.6 Change Summary - PDF

TL 9000 MEASUREMENTS HANDBOOK Point RELEASE 5.6

Effective June 30, 2019 - 7 pages
The TL 9000 Quality Management System (QMS) Measurements Handbook Point Release 5.6 consists of three modified pages and an associated set of Category Tables.
The new material in the R5.6 Point Release is:

Modified text in sections 4.2.5 and 4.2.6
Modified Figure 4.2.6-1 Product Life Cycle and TL 9000 Data Submission
Modified text in section 5.1.2

These changes removed the reporting of data for products and services during the retirement phase of their life cycle.

The R5.6 Point Release material is available for download free of charge at the link listed below.

Download R5.6 Material

R5.6 Change Summary - PDF

R5.6 Change Summary - PPT

TL 9000 MEASUREMENTS HANDBOOK RELEASE 5.5

Effective June 30, 2017 - 20 pages
The TL 9000 Quality Management System (QMS) Measurements Handbook Release 5.5 consists of two modified sections, a new section, and an associated set of Category Tables.
The new material in the R5.5 Point Release is:

A modified section 7.1 FR where the NYR measure has been removed
A modified section 8.1 SFQ where the denominator value has been changed
A new section 9.3 IRR which introduces a new measurement on the responsiveness to incidents
A revised set of Product and Service Category Tables

The R5.5 Point Release material is available for download free of charge at the link listed below. The associated R5.5 Category Tables are available on the Latest Product Category Table page below.

The full handbook will contain nine sections, two appendices, a glossary, bibliography, five figures and 63 tables.
Data submissions under this handbook may be made for July 2017 data and must be made for December 2017 data and following.

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TL 9000 MEASUREMENTS HANDBOOK RELEASE 5.0

Published July 1, 2012 - 179 pages
The TL 9000 Quality Management System (QMS) Measurements Handbook Release 5.0 is a comprehensive guide to measurements processing, usage, responsibilities and requirements. It defines the minimum set of performance measurements to assess progress and evaluate results of quality management system implementation. It identifies performance measurements in the key areas of hardware, software, common, outage and service quality.

Five new measurements are introduced in this release.

On-time delivery to supplier promise date (OTIP) - Applies to product categories (1-6) and 8.
Basic Return Rate (BRR) - Replaces ERI, YRR, LTR, and NYR in certain product categories where long-term returns are not expected.
Mean-time to Restore Service (MTRS) - An outage measurement applicable in product category 7.3.2, Network Operators Center.
Global Service Impact (GSI) - An outage measurement applicable in network operator categories (9.x).
End-Customer Complaint Report Rate (CCRR) - A service quality measurement applicable in network operator categories (9.x).

This handbook contains nine sections, two appendices, a glossary, bibliography, three figures and 60 tables.
Data submissions under this handbook may be made for January 2013 data and must be made for July 2013 data and following.

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