Archived Handbooks
TL 9000 Requirements Handbook Point Release 6.2
The TL 9000 Requirements Handbook The TL 9000 Requirements Handbook Point Release 6.2 modifies two requirements in section 8.3, rewords four requirements and corrects the terminology in another. Please note, due to the two changed requirements, upgrade to R6.2 is mandatory.
TL 9000 Requirements Handbook Point Release 6.1
The TL 9000 Requirements Handbook Point Release 6.1 modifies two sections 8.3 and 8.6 of the existing R6.0 Requirements Handbook. The intent of the requirements has not changed from R6. No new requirements were added, and none were deleted. The rest of the R6.0 continues as is.
TL 9000 Measurements Handbook Point Release 5.6
The TL 9000 Measurements Handbook Point Release 5.6 Revised Sections 4.2.5, 4.2.6, and 5.1.2 to remove reporting of data during the retirement phase of life cycle including Category Tables update.
TL 9000 Measurements Handbook Point Release 5.5
The TL 9000 Measurements Handbook Point Release 5.5 modifies two sections and adds one new section to the existing R5.0 Measurements Handbook. The rest of the R5.0 continues as is.
TL 9000 Measurements Handbook 5.0
The TL 9000 Measurements Handbook Release 5.0 is a comprehensive guide to measurements processing, usage, responsibilities and requirements. It identifies performance measurements in the key areas of hardware, software, common, outage and service quality.